سياسة الخصوصية

Last Updated: 2025/12/11

 

This Privacy Policy explains how Quick Quell (“we”, “us”, “our”, or “the App”) collects, uses, shares, and protects the personal information of users (“you”). By using Quick Quell, you agree to the terms outlined in this Policy.

 

 

1. Information We Collect

 

We collect several types of information to operate effectively and improve your experience.

 

 

A. Information You Provide to Us

 

  • Full name

  • Phone number

  • Email address

  • Delivery addresses

  • Payment information (We do NOT store full credit/debit card details. Payments are processed securely by trusted third-party providers.)

 

 

B. Information Automatically Collected

 

When you use the App, we may collect:

 

  • Device information (model, OS version)

  • IP address

  • App version

  • Usage logs and performance data

  • Crash reports

  • Advertising ID

  • Interaction data within the App

 

 

C. Location Information

 

We may collect your precise or approximate location to:

 

  • Find nearby restaurants

  • Deliver your orders accurately

  • Improve service recommendations

 

Location access is only used when features require it and can be disabled in your device settings.

 

 

D. Cookies and Similar Technologies

 

We may use:

 

  • Cookies

  • Local storage

  • Analytics tags

 

These help us:

 

  • Save login sessions

  • Remember user preferences

  • Improve performance and analytics

 

 

2. How We Use Your Information

 

We use collected information to:

 

  • Create and manage your account

  • Process orders and deliver them

  • Communicate order updates

  • Provide customer support

  • Improve and personalize the App experience

  • Enhance security and prevent fraud

  • Offer promotions and personalized recommendations

  • Analyze usage and app performance

  • Comply with legal obligations

 

 

3. How We Share Information

 

We do NOT sell or rent your personal data.

We only share information in the following cases:

 

 

A. Delivery Partners

 

To fulfill your order, we share:

 

  • Your name

  • Phone number

  • Delivery address

 

 

B. Restaurants and Merchants

 

To prepare and confirm your orders.

 

 

C. Payment Processors

 

For secure payment processing.

We never store your full payment card information.

 

 

D. Service Providers

 

Such as:

 

  • Analytics platforms (e.g., Firebase)

  • Cloud hosting providers

  • Notification services

  • Anti-fraud tools

 

These third parties are required to protect your information.

 

 

E. Legal Requirements

 

We may disclose information if required to:

 

  • Comply with laws

  • Respond to legal requests

  • Protect the rights, safety, or property of users or Quick Quell

 

 

4. App Permissions

 

Quick Quell may request access to:

 

  • Location (GPS): To provide accurate delivery service

  • Camera: For uploading optional images (e.g., profile photo or attachments)

  • Photos/Media/Files: To support image uploads

  • Notifications: To alert you about order status and updates

 

Permissions are used only for their intended purpose.

 

 

5. Data Security

 

We take data security seriously and use industry-standard measures including:

 

  • Encryption

  • Secure transmission (HTTPS)

  • Firewalls

  • Limited access to personal data

 

We retain information only for as long as necessary for operational and legal purposes.

 

 

6. Analytics and Advertising

 

We may use tools such as:

 

  • Google Firebase

  • Google Analytics

  • Advertising partners

 

These tools may collect:

 

  • Device identifiers

  • Usage data

  • Advertising ID

 

You can reset your Advertising ID through your device settings.

 

 

7. Your Rights

 

Depending on your region, you may have the right to:

 

  • Access your personal data

  • Update or correct information

  • Request deletion of your data

  • Disable notifications

  • Withdraw app permissions

  • Close your account

 

You can do this through the App settings or by contacting us.

 

 

8. Children’s Privacy

 

Quick Quell does not target or knowingly collect data from children under 13 years of age.

If we discover such data has been collected, we will delete it promptly.

 

 

9. Changes to This Privacy Policy

 

We may update this Policy periodically.

Any changes will be posted within the App or on our website with a new “Last Updated” date.

 

Continued use of Quick Quell after updates means you accept the revised Policy.

 

 

10. Contact Us

 

If you have questions about this Privacy Policy or wish to make privacy-related requests, you can contact us:

 

Email: [Insert Support Email]

Phone: [Insert Support Phone]

Website: [Insert Website, if available]